General & Sales Terms and Conditions

These terms and conditions apply to all direct bookings made with Peralta SRL (‘Peralta Tuscany’, ‘the Company’). By making a booking, you confirm that you are over 18 years of age and are authorised to accept these terms on behalf of all members of your party, and you agree to be bound by them.

1. The Company

The self-catering holiday houses and apartments known as Peralta Tuscany are operated by Peralta SRL (‘the Company’), located at Via Agliano Peralla 1091, Fraz. Pieve, 55041 Camaiore (LU), Italy.

2. Rental Period

The holiday rental begins at 4:00pm local time on the day of arrival and ends at 10:00am local time on the day of departure. The Company is not obliged to offer the accommodation before 4:00pm on arrival, nor after 10:00am on departure. Luggage can be collected from the car park by trolley or by prior arrangement. For arrivals after 10:00pm, please give at least 24 hours’ notice: a €30 late arrival fee applies. Early arrival may be arranged, subject to availability and an additional fee. For directions, see Directions to Peralta.

3. Occupancy and Rental Rules

The number of guests is limited to that stated at the time of booking and must not exceed the maximum capacity of the accommodation booked. If booking on behalf of other guests, you must ensure each guest meets our requirements and agrees to these terms; if booking for a minor, you confirm you are legally authorised to act on their behalf. All guests must follow the house rules set out in our House Guide, covering matters such as rubbish disposal, noise and visiting guests. Breaches may result in additional charges or, in serious cases, termination of the rental agreement. Guests are asked to treat the property with care, leave it tidy, use energy responsibly and avoid disturbing neighbouring properties.

4. Companion Animals

Well-behaved dogs are welcome, provided they are small or medium sized (under approximately 32kg). Prior confirmation is required: please tell us the number of dogs, their size and any other relevant information. A €40 fee applies per animal staying at Peralta.

5. Access

Guests must allow the Company’s staff reasonable access to the property for repairs, inspection or emergencies. The Company will exercise this right reasonably and, except in an emergency, will give reasonable notice.

6. Property Condition and Damage

The property is provided clean and in good condition, as recorded in our inventory and check-in photographs. Guests should take reasonable care of the property and report any damage or fault within 24 hours. No security deposit is taken at booking; however, guests agree to pay the reasonable, evidenced cost of repairing or replacing any damage, breakage or loss beyond normal wear and tear, or any additional cleaning required, up to a maximum of €1,000 per booking, within 14 days of receiving an itemised invoice. Any amount claimed is limited to the actual cost incurred, supported by photographs and/or invoices, and guests will have the opportunity to respond before anything is invoiced. This clause applies to direct bookings only: bookings made via Airbnb, Booking.com or Expedia are subject to those platforms’ own damage policies.

7. Rental Rate and Payment

A deposit of 30% of the rental fee is payable to secure the booking, with the remaining 70% balance due no later than 45 days before arrival. The deposit is paid as caparra confirmatoria under Article 1385 of the Italian Civil Code. For bookings made within 45 days of arrival, the full amount is payable at the time of booking. The balance can be paid by bank transfer or credit card (a 2% card processing fee applies). All payments are in euros. Our liability shall not exceed the amount paid for the rental period. We are not liable for: temporary interruption to public services or equipment; loss, damage or injury from adverse weather, riot, war, strikes or other matters beyond our control; or loss or inconvenience if the property is destroyed or substantially damaged before the stay (in which case all sums paid are refunded within seven days). Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for loss caused by our gross negligence or wilful misconduct (Article 1229 of the Italian Civil Code).

8. Cancellation Policy

Cancellations must be notified in writing to contact@peraltatuscany.com. As full payment falls due 45 days before arrival:

• for any cancellation made more than 45 days before arrival, the 30% deposit is retained as compensation and any balance already paid is refunded;
• for any cancellation made 45 days or fewer before arrival, 100% of the total reservation amount is retained.

If we succeed in re-letting the property for the same dates, we will refund the amount recovered through re-letting, less reasonable costs incurred, up to the amount retained. No refund is given for early departure. As this contract concerns accommodation on specific dates, the statutory 14-day right of withdrawal for distance contracts does not apply (Article 59(1)(n) of the Italian Consumer Code; Article 16(l) of Directive 2011/83/EU); this cancellation policy applies instead.

9. Insurance

We strongly recommend arranging comprehensive travel insurance, including cancellation cover and cover for your party’s personal belongings and public liability, as these are not covered by our insurance.

10. Extenuating Circumstances

If a situation unknown and unforeseeable at the time of booking prevents or legally prohibits your stay, you may request a Credit Note Refund, valid for one year from the check-out date of the original booking. This covers: changes to government travel requirements (not lost or expired documents); declared emergencies and epidemics (not endemic diseases); government travel restrictions (not non-binding advisories); military action and hostilities; and natural disasters (not foreseeable weather).

11. Guest Identification

Italian law (Article 109 of the Consolidated Law on Public Security, TULPS) requires us to register every guest, including children, with the State Police within 24 hours of arrival. Each guest must provide a valid identity document (passport or national identity card) before or on arrival, either via our online check-in or in person. We may refuse access to the property to any guest for whom valid identification is not provided; in that case, the cancellation policy at clause 8 applies and no refund is due.

12. City Tax

A local tourist tax of €1.50 per person, per night applies to stays between 1 June and 30 September, for the first seven nights of the stay. Children under 14 are exempt. This is not included in the rental price and is collected separately.

13. Privacy and Data Protection

Peralta SRL, Via Agliano Peralla 1091, Fraz. Pieve, 55041 Camaiore (LU), Italy, is the data controller for personal data provided in connection with your booking. Personal data is processed to conclude and manage your booking (performance of a contract) and to comply with legal obligations, including guest registration with the State Police (Article 109 TULPS) and ISTAT tourism and tourist tax reporting (legal obligation). Data is shared only with the relevant authorities and the service providers needed to operate your booking, and is retained only for as long as required by law or to manage your booking and any related claims. You may exercise your rights of access, rectification, erasure, restriction, portability and objection under the GDPR, and may lodge a complaint with the Garante per la Protezione dei Dati Personali by writing to contact@peraltatuscany.com. Our full privacy policy is available on our privacy page.

14. Governing Law and Jurisdiction

These terms and the rental agreement are governed by Italian law. Any dispute is subject to the jurisdiction of the courts of Lucca, Italy, without prejudice to any mandatory consumer protection provisions and rules of jurisdiction of the country in which you habitually reside.

Peralta SRL Via Agliano Peralla 1091, Fraz. Pieve, 55041 Camaiore (LU), Italy SRL with capital of €10,000. REA LU-261144. P.IVA/C.F. IT02696970462 Tel: +39 393 704 6702 Email: contact@peraltatuscany.com www.peraltatuscany.com